Privacy Policy

Introduction

syfTec ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our support portal and related services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and login credentials when you create an account.
• Support Tickets: Details of your support requests, including descriptions, attachments, and communication history.
• Billing Information: Payment details and transaction history for credit purchases and invoices.
• Asset Information: Hardware and software inventory data you provide for management purposes.
• Usage Data: Information about how you interact with our portal, including access times, pages viewed, and features used.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our support services
• Process and respond to your support tickets
• Manage your account and billing
• Send you technical notices, updates, and administrative messages
• Track and manage your IT assets
• Generate reports and analytics for service improvement
• Comply with legal obligations

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our services
• Improve site performance and security

You can control cookies through your browser settings. However, disabling cookies may affect some functionality of our services.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our services (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring
• Secure backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Support ticket history and related communications are typically retained for the duration of your account plus an additional period for legal and business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing of your data

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.